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About us

About Us

Founded in 2015, Jagdamba Tours is one of the most reliable tour operators based in Mumbai. We started with the simple goal to satisfy the itch of travelling around the world. 

Anand Gopi, the founder of Jagdamba Tours, initiated this effort to help his friends and family travel safe and in comfort. It didn’t take much time for his top-class services to be required by more people he knew and even those he didn’t know.

Jagdamba – the name comes from the goddess Jagdamba Mata who was held in high regard by the revered Maratha King Chhatrapati Shivaji Maharaj. Taking inspiration from Maharaj, our mission is to achieve an egalitarian platform that helps connect people around the world.

To achieve it, our vision crosses the horizon of being a tour agency and into the domain of creating opportunities that help every person that connects with us.

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Privacy

Policy

Jagdamba Tours being a conscientious data manager recognizes the importance of privacy of its clients and users and also of maintaining discretion of the information provided by its clients.

This Privacy Policy presents for the practices for handling and securing user's Personal Information (defined hereunder) by JAGDAMBA TOURS.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by JAGDAMBA TOURS through any of JAGDAMBA TOURS’s customer platform channels including its website & mobile site (jointly referred herein as "Sales Channels").

For the point of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean JAGDAMBA TOURS. For the purpose of this Privacy Policy, Website means the website(s) & mobile site(s).

By accessing or using the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents of it. If you do not agree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s) and mobile sites of third parties. Even if their websites/products are linked to our Website, their Privacy Policy is different. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact or be redirected to.

This Privacy Policy is an essential part of your User Agreement with JAGDAMBA TOURS and each and every one capitalized terms used, shall have the particular meanings as ascribed to them in the User Agreement, but not otherwise defined herein.

The information as mentioned below is collected for us to be able to provide the services chosen by user and also to fulfill our legal obligations as well as our obligations towards third parties as per the User Agreement with them.

"Personal Information" of User shall comprise of the information shared by the User and collected by us for the following purposes:

Registration for a tour: Information which you provide while filling forms for a tour, including but not limited to information about your personal identity such as name, gender, marital status, age etc., your contact details such as your email address, addresses, frequent flyer number, telephone (mobile or otherwise). This may also include information such as your banking details (including credit/debit card).

Other information: We may also collect some other information and documents including but not limited to:

  • Transactional history (other than banking details) about your buying behavior, e-commerce activities.
  • Your usernames, passwords, email addresses and other security-related information used by you in context to our Services.
  • Data accessible in public domain or received from any third party including social media network.
  • Information pertaining to any other traveler(s) for who you make a booking through JAGDAMBA TOURS. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has approved to have the information shared by you revealed to us and further be communal by us with the concerned service provider(s).

If you ask for JAGDAMBA TOURS to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information that may be required by the relevant embassy to process your visa application.

The Personal Information collected maybe used in the subsequent manner:

While making a booking

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared. We may also use the information of travelers list as made available by you. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

Personal Information; we may also use your for several reasons including but not limited to:

  • confirm your bookings with respective service providers;
  • keep you up to date with the transaction status;
  • send booking confirmations either via sms or Whatsapp or any other messaging service;
  • send any updates or changes to your booking(s);
  • allow our customer service to contact you, if required;
  • customize the content of our website and mobile site;
  • request for reviews of products or services or any supplementary improvements;
  • send verification message(s) or email(s);
  • Validate/authenticate your account and to prevent any mistreatment or abuse.
  • Contact you on your birthday/anniversary to offer a special offer.

Surveys:

We value opinions and remarks from our Users and frequently conduct surveys, both online and offline (Optional Participation). Typically, the information collected is aggregated, and used to make improvements to Website, mobile sites to develop appealing content, features and promotions for users based on the results. Identity of the survey partakers is unnamed unless otherwise affirmed in the survey.

Research, Marketing Promotions and Programs:

Research, Marketing promotions and programs help us to identify and understand user preferences, develop programs and improve user experience overall. Personal Information collected by us for activities alike may include contact information and surveys. As a User, you will also occasionally receive updates from us about fare sales in your area, new offers, new JAGDAMBA TOURS services and marketing programs.

Additionally, you may look forward to receiving periodic marketing e-mails.

JAGDAMBA TOURS will keep your Personal Information on its servers for as long as is realistically necessary for the purposes listed in this policy. In some situation we may retain your Personal Information for longer periods of time, for example where we are required to do so in agreement with any legal, regulatory, tax or accounting requirements.

When your personal data is no longer requisite we will ensure it is either securely deleted or stored in a way which way it will no longer be used by the commerce.

Cookies:

JAGDAMBA TOURS uses cookies to customize your experience on the Website and the commercials that maybe displayed. JAGDAMBA TOURS’s use of cookies is analogous to that of any other reputable online companies.

 

Automatic Logging of Session Data:

Each one time you access the Website your session data gets logged. Session data may consist of a variety of aspects like the operating system, IP address and type of browser software being used and the activities conducted by the User whilst on the Website. We collect session data since it helps us examine User’s choices, browsing outline including the regularity of visits and extent for which a User is logged on. It also helps us identify problems with our servers and lets us better manage our systems. The aforementioned information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the rough geographic locality of User's point of connectivity via the above session data.

Service Providers and suppliers:

Your information shall be shared with the end service providers like hotels, airlines, cab rental, bus service providers, railways or any other suppliers who are responsible for satisfying your booking. Note that while making a booking with JAGDAMBA TOURS you approve us to share your information with the understood service providers and suppliers. It is important to note that JAGDAMBA TOURS does not allow the end service provider to use your information for any other purpose(s) except for fulfilling their part of service. However, how the said service suppliers use the information shared with them is beyond the control of JAGDAMBA TOURS as they process Personal Information as independent data controllers, and therefore we cannot be made accountable for the same. You are therefore advised to assess the privacy policies of the respective service supplier whose services you choose to avail.

Third-Party Vendors and Business Partners:

JAGDAMBA TOURS may also share certain processed Personal Information to our corporate associate or commerce partners who may contact the clients to offer certain products or services, which may comprise free or paid services / products, which will enable the client to have enhanced travel experience or to benefit certain remuneration specially made for JAGDAMBA TOURS customers. Instances of such partners are entities offering co-branded, travel insurance, credit cards, banking cards, insurance cover against loss of wallet or similar insightful information etc. If you choose to avail any such services offered by our business partners, the privacy policy of the respective service provider differ from this.

JAGDAMBA TOURS may share your Personal Information to third party that JAGDAMBA TOURS may slot in to perform certain tasks on its behalf, counting but not limited to imbursement processing, data hosting, and data processing interfaces.

We use non-recognizable Personal Information of clients in aggregate to build superior quality, more useful online services by carrying out statistical analysis of the communal characteristics and actions of our customers and guests, and by measuring demographics and interests regarding explicit areas of the Website. We may give anonymous statistical information based on this data to advertisers, suppliers, affiliates and other current and potential business associates. We may also use such collective data to notify these third parties as to the number of populace who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated set-up is our asset. We may use it, in our sole prudence and without any reimbursement to you, for any legitimate purpose including with no restraint the marketable sale thereof to third parties.

DISCLOSURE OF INFORMATION

Addition to the situations described above, JAGDAMBA TOURS may disclose User's Personal Information if necessary to do so:

  • by court order or in reference to any legal process, by law, required by any enforcement authority for investigation;
  • to conduct our business;
  • internal compliance, for regulatory and audit exercise(s)
  • to secure our systems; or
  • to enforce or protect our rights or properties of JAGDAMBA TOURS or any or all of its associates, affiliates, directors or officers or employees when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing meddling with our rights or properties, whether deliberately or otherwise, or when anyone else could be injured by such actions.

Such disclosure and storage may take place devoid of your knowledge. In that case, we shall not be liable to you or any third party for any compensation howsoever arising from such revelation and storage.

JAGDAMBA TOURS makes available an option to its users to post their experiences by means of ratings, reviews and general poll questions. The clients also have an option of posting questions with respect to any service offered by JAGDAMBA TOURS or present answers to queries raised by other users. JAGDAMBA TOURS may also employ a third party to get in touch with you and gather pointer about your latest booking with JAGDAMBA TOURS. Though the input in the feedback procedure is purely optional, you may still get emails, notifications (sms, Whatsapp or any other messaging service) for you to share your evaluation(s)/review(s), answer questions posted by other users. The reviews may be written or in a video arrangement. The reviews written or posted may also be perceptible on other travel or travel related interfaces.

The UGC (User-Generated-Content) that JAGDAMBA TOURS collects may be of the subsequent types:

  • Ratings and Review
  • Question and Answers
  • Source Data Collection-Crowd (poll questions).

You will infrequently get e-mail updates from us about fare sales in your area, special offers, new JAGDAMBA TOURS services, and other noteworthy items. We hope you will discover these updates attractive and useful. If you desire not to get them, please click on the "unsubscribe" link or follow the directives in every e-mail message.

Jagdamba Tours brings together years of hardwork and passion to curate the best travel experiences for you. We give our best in serving you right from ticket booking to planning tours with destinations of your choice.